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Last 15 Articles
The Urchin Stats Login Page is Not Available
If you receive a 404 Error page or a "The page cannot be displayed" error page when you try to open the Urchin login page, usually located at www.your-domain-name.com/stats,...
Last Modified: 2006-09-01 Views: 537
Your Email Address
This will be the email address that your subscribers will see that your message is sent from.  It is important to use an address that uses your domain name.  This is...
Last Modified: 2005-02-21 Views: 942
Type of Mailing
For most situation you will want to leave the "HTML and Text" option selected. It automatically detects if a subscriber can view HTML emails.  The "HTML ONLY"&nb...
Last Modified: 2005-02-18 Views: 827
Track Links
Check this box to have iBroadcast track whether or not your emails are opened.  (This feature only works with HTML emails.)...
Last Modified: 2005-01-20 Views: 964
Subject
Enter the text you would like your subscriber to see in the subject line of this email. It is best to keep the subject brief (ten words or less) and interesting. The subject ...
Last Modified: 2005-01-20 Views: 905
Export
The exporting feature allows you to easily export your subscribers into a .CSV file. Click on “Export” under “Subscribers” on the menu to the left. Copy and Paste into a text ...
Last Modified: 2004-11-02 Views: 815
Import
Easily import your subscriber’s data such as email, name, and optional fields by a simple copy/paste method or via a file from your computer. After clicking on “Import” you ha...
Last Modified: 2004-11-02 Views: 823
How can I change the host file on my computer?
If you need to change your DNS record on your computer, the first thing you will need to locate your "hosts" file. The host file is in different places on different operati...
Last Modified: 2004-09-14 Views: 10722
Norton Antivirus Know Issues
Some versions of Norton's Antivirus are incompatible with our iBroadcast solution.  If you are having issues logging on and or sending emails.  You may need to disa...
Last Modified: 2004-09-10 Views: 921
Internet Security Settings preventing sending.
There is a know issue with Microsoft Internet Explorer's Internet Security Settings.  If the internet security settings are set to their maximum level it prevents our iB...
Last Modified: 2004-09-10 Views: 901
I wanted to know how long tracking continues for messages sent. For example, if I have a message that is 1 year old, and someone opens it and clicks a link inside of it, then will the stats in the Message Archive be updated to reflect this. If not, then what is the cut-off for tracking.Thank you,Seth Webster
Link tracking has no implicit time limitations.  As long as iBroadcast is setup for your website it will track subscribers clicking on the iBroadcast generated links....
Last Modified: 2004-08-02 Views: 952
When inserting Personal Information into an email is there a way to print the name if it's present, but collapse the space if it is not? Meaning if I put
If you insert the variable "subscribername" into the email and no corresponding information has been entered for that subscriber the mail list manager will re...
Last Modified: 2004-07-08 Views: 933
Inserting Custom HTML
To insert custom HTML into the "WYSIWYG HTML Editor" you must follow these steps: Click on the "HTML" tab at the bottom right of the main field (Windows Users Only), ...
Last Modified: 2005-01-20 Views: 1456
How do I add personalized information based on the subscriber?
Personalize Message To insert the subscribers name anywhere in your e-mail, type subscribername To enter your optional fields, simply type subscriberfield1 ...
Last Modified: 2004-07-22 Views: 1442
Why aren't my messages being sent?
The most likely answer to this question is that you have a pop up blocker enabled.  The mail list solution requires you to close a pop up window to begin mailing.  P...
Last Modified: 2004-05-13 Views: 1011
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How can I change the host file on my computer?
Using This KnowledgeBase
QUICK START GUIDE
What is WebMail?
Differences between Multi-Format (mime), Html Only, and Text Only sending options
Inserting Custom HTML
How do I add personalized information based on the subscriber?
Creating / Using Templates
The message never sends. A copy is added to the database, however nothing is ever sent.
How to require Opt-In / Opt-Out
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